Terms and conditions

OVERVIEW
These Terms and Conditions of use and purchase apply to Little Cloud's website, located at www.littlecloud.pt. Please read the terms and conditions carefully before ordering any item. You must understand that by purchasing any of our products you agree to these terms and conditions.
By placing an order on littlecloud.pt, you warrant that you are at least 18 years old (or have an adult's permission to shop with us) and accept these terms and conditions which apply to all orders placed or to be placed on Little Cloud , for the sale or supply of any products. None of these terms and conditions affect your statutory rights. No other terms or amendments to the terms and conditions shall be binding unless agreed to and signed by us.
By accepting these terms and conditions, you agree with the above.
WHO WE ARE
Cloudlicious Lda. under the brand Little Cloud with address at Rua Cidade de N'dola number 77, 4150-707 Porto, Portugal. NIF 510480098
For more information, contact us at info@littlecloud.pt or by phone +351 915 155 110.
Physical Store: Rua Cidade de N'dola number 77, 4150-707 Porto, Portugal.
PRICES
We make every effort to ensure that the prices shown on our website are correct. However, we reserve the right to change them without notice.
PROMOTIONS
''BLACK WEEK'' Promotion Valid from November 25th to November 28th, -30% discount with code: -30%OFF, on selected items: Backpacks and Bed Linen.
Limited to existing stock and cannot be combined with other discounts.
CLAIMS
https://www.livroreclamacoes.pt/
We make an effort to respond to all customer complaints or inquiries within a maximum period of 5 working days.
PAYMENT
All products remain the property of Little Cloud until a payment is made. The price applied is the one defined on the date you placed the order. Shipping costs and fees will be available prior to confirming the purchase. If you are under 18, you must have an adult's approval so that you can buy at littlecloud.pt
All transactions conducted through Little Cloud are handled and transacted by third parties (Stripe and Ifthenpay) dedicated to leaks so that they can guarantee your protection. Your card information is not stored and all your card information is transacted using SSL encryption. Please read the terms and conditions of the payment method chosen for the transaction as they will be responsible for the transaction made.
ALTERNATIVE RESOLUTION OF CONSUMPTION DISPUTES
In case of dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity:
National Consumer Conflict Information and Arbitration Center
Coimbra District Consumer Dispute Arbitration Center
Lisbon Consumer Conflict Arbitration Center
Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira
Porto Information and Arbitration Center
Vale do Ave Information and Arbitration Center
Cávado Valley Information and Arbitration Center
Algarve Information, Mediation and Arbitration Center

Data taken from the list of Alternative Consumer Dispute Resolution entities on the website of the Directorate-General for Consumers in February 2017. More information on the Consumer Portal (www.consumidor.pt).
Under the terms of Decree-Law No. 24/2014, of February 14, applicable to contracts concluded at a distance, you have the right to freely terminate a new contract, without stating a reason, within 14 calendar days from the date of date of order. If you wish, you can download, fill in and send, through your e-mail or post, the example form that we provide below.
If you cancel your order and return it within the period indicated above, your payment will be refunded by the same means that you made it, no later than 14 days after we have received your communication and order.
To terminate the contract follow these steps:
Download the template form below.
Fill in your details (name, complete address and order number).
Indicate that you received the order;
Sign the document.
Submit the order:
By e-mail, to info@littlecloud.pt, or by post, by registered letter with acknowledgment of receipt, to Rua Cidade de N'dola number 77, 4150-707 Porto, Portugal.

Alternatively, contact our services on +351 915 155 110.
ADDITIONAL INFORMATION
Little Cloud reserves the right to change any information, including prices, technical specifications, purchase terms and product offerings without prior notice. In case a product is sold out, Little Cloud has the right to cancel the order and refund the amount paid in the way the customer wishes. Little Cloud must also notify the customer if equivalent products exist.
Please note that using these websites